You Move Me

Beyond angry! Quoted me an estimated time of 5 hour to complete a one-bedroom pack and move. Took the mores over 10 hours to pack and load -- not one box was labeled and they used my clothes to wrap fragile items! Took them another 10 hours to unload and damage most of the items! Couch completely destroyed (in pieces) along with damage to the new building. Multiple boxes, an end table, my Nintendo and various other items never showed up at all! Owner is unapologetic, rude and unwilling to negotiate a fair settlement.

Move size: 1 Bedroom Home Service cost: $1534

The guys showed up a little earlier than quoted and got right to work! They made sure they wrapped and padded everything. I was a little worried that we only booked them for 2 hours and we had some pretty heavy items to move and we were quoted that it would probably take 3 hours so we expected to pay extra. They were careful with all the furniture and didn't stop to take a break just kept moving. They did a 3 hour job in 2 hours and 10 minutes. They didn't try and charge for the extra time and they didn't try to milk the clock knowing they could take the 3 hours that was quoted at least. They even brought a welcoming plant when they were done! I would definitely recommend them and use them again!

Service cost: $149

We paid an exorbitant amount for full service, pack move unpack. The move was 1 hour away. After they left we found out broken items, cracked TV, and ripped open a $2000 mattress. Total damage over $5000. They even took an expensive computer screen, and didn't give it to us until few days later. At the end the manager, John Vandeberg, told us they can give us $147 for all damage, that is 60 cents per pound of things damaged. Total liars, deserved a police report for things they took. Don't get fooled by John's professional talk, he is a professional scammer.

Move size: 2 Bedroom Home Service cost: $2850

This must be a different company from all the positive reviews I have seen. It was by far the worst move I have ever experienced. We were quoted a price with the promise of one day to pack and one day to move. What we received was a bill $1400 over quoted price and an incomplete job.


The workers showed up 30 minutes late each day, packed the first day for 6 hours, charged us more than the quoted price with the explanation they did extra to ensure the move the following day was faster. On moving day, it took them 12.5 hours to move us out and in to our new home. They were not finished until 1015pm and by that time, we just wanted them OUT of our house.


The following day, my husband went to our previous home and found many items that had not been moved; see attached pictures. When my husband called the company to inform them of missed items and asked when they would be able to finish the job, he was told “Well, we’ve already lost so much money on this job, I don’t know if we can get anyone out there”. This is the company you will be hiring; if you want a moving company that grossly underestimates time it takes to move, charges you for their miscalculations and does an incomplete job, this is the moving company for you. If you want a moving company that does the job right (heck even COMPLETE), this is NOT the company for you.

Move size: 4+ Bedroom Home Service cost: $4800

I was shown an estimate on a phone belonging to one of the crew members, the morning of the move. This included packing help. It was estimated at 5-6 hours of service. I would be charged per hour. It ended up taking them a shocking 12 hours, and my bill was over 3k. I never would have agreed to this job had I known it would have taken 12 hours. You Move Me manipulated my entire moving process, causing my final bill to skyrocket. I believe they did this intentionally and that I was scammed.

You Move Me’s packing help involves crew members packing items into boxes and charging for each box supplied. Upon unpacking the next morning, I discovered that most of the boxes they charged me for were almost empty. Some boxes had only one small item in them. I believe they packed like this to steal even more money from me, using as many boxes as possible regardless of my actual need. The morning after the move, to my horror, I discovered the boxes were packed without care. Items inside were bent and crumpled.

Almost all fragile items inside boxes they packed were not secured or wrapped. Our new wood flooring was deeply scratched, a cabinet shelf was broken, our deck surface was scratched in multiple places, a door frame was damaged, both washer and dryer doors were scratched, our large antique mirror was shattered, collectors puzzle tins were dented and their contents mixed together inside of a cabinet. You Move Me’s packers were expected to pack the contents of all cabinets before moving them, but failed to do so. A side table that was not emptied by them had been packed upside down, damaging items inside and now the drawer will not shut. Various other items were damaged. I am devastated that items we took such good care of are now in terrible shape. Our new home does not look new anymore due to the crews’ negligence.

After 12 hours, I paid the bill and tipped the crew, which I seriously regret. I was not able to mentally process all of this situation until the morning after the move. The crew had left that night when it was already dark out, and I hadn’t yet discovered all of the damages or started to unpack. My boyfriend told me the following morning that he saw one of the crew members resting in the truck, and another who had cut his hand trying to work with one hand super slowly. One of them was video chatting with a friend; another texting constantly. I didn’t realize that the crew dragged out the time this way. I didn’t realize that we had been scammed, or the extent of the damages until that morning. I was still charged per worker, per hour, regardless of their speed or skill level.

I let You Move Me customer service know about the damages, lack of care, and overcharges for boxes. I provided many pictures. He assured me I’d be taken care of. I provided additional pictures and threatened to dispute my charge to VISA. He did not respond to this text. A week later I was contacted via email requesting I sign an agreement promising not to take further action on their company in return for 50 dollars and the replacement of 1 mirror. I responded that I would not be signing the agreement, and have not received any response from this employee or the company since.

I was taken advantage of. You Move Me did not perform to the quality promised on their contract, and charged me for what they didn’t earn. They delivered an abysmally inaccurate estimate, and have caused incredible hardship on me due to their extreme lack of care of my personal items.

Move size: 2 Bedroom Home Service cost: $3378

I was given a 2 hour window for arrival 12:30-2:30 and called at 2:30 when no one had arrive for called. I spoke to Matt who said they didn't have my appointment even scheduled. He explained he'd have to call his supervisor then call me back in 30 mins. Guess what? Waited another 45 mins and no call back. I called again and spoke with a gal that did help by calling me back 10 mins later with no solution then 30 mins later telling me no one could come that day. They said they could come the next day tho 1-3. So 1/2 day wasted just sitting waiting for them, meanwhile all my big furniture is broken down in pieces and had to sleep on floor. Next day I planned my day around the time frame they gave but instead they called at 8 am saying they could come then. We took it just to get it over with. The moving guys were nice but when they loaded my $2k mattress it was against the corner of something and it now has a 6" tear down to the foam on the front middle. The guys said someone would contact me to figure a solution. It's now 6 days later and I haven't heard from them. I called yesterday and was told they'd call me back in 30 mins and NOTHING. Please spare yourself the added stress and use another company. This one has a long way to go with improving its customer service. Huge disappointment..

Service cost: $250

We cannot say enough of hoe great our move went today with You Move Me out of Milwaukee, WI. Mike along with his fearless leader Tom were so very professional and careful with our furniture and boxed items. Every piece of furniture and lamps were wrapped in padded blankets then taped firmly and, then shrink wrapped from top to bottom. Not a scratch nor damage to anything moved. And the cost was not only fair but came in way less than all other estimates we received. We highly recommend Tom and Mike to have You Move Me make your next move! Eliot and Natalie Caplan  Mequon, WI      .

Service cost: $735

They eventually came with their own boxes, they packed and moved my goods, and they got paid. In that sense they were professional movers. Otherwise, there was little professionalism about them. They were supposed to arrive 1:00 - 3:00 PM and give a call about 30 minutes before. They called at 12:30 to say they'd arrive around 1:30. They arrived 2:50. They dinged up door jambs and walls with their dollies; they left behind a number of articles they shouldn't have; they didn't even label the boxes they packed with the room the contents came from, much less a more detailed content list; they unpacked the boxes first, so when they brought in the furniture, they had to rearrange the boxes so the furniture could go where it was supposed to; they stacked the boxes so high they fell over. They used plain plastic tape for the boxes, which they tore by hand. More than a few times, the effort of tearing pulled the tape off the box and they had to retape. The net result was much slower than using a retail tape dispenser (which I generall did) much less a real tape gun (as the UPS people do). It was also much slower than tearing the tape I'd bought at U-Haul when my plastic tape ran out. All in all, a waste of time that was symptomatic of their performance. Furthermore, in addition, there were multiple workers and they did not work as a team. This was most clear at the delivery end where there was a single narrow staircase. The obvious answer was to form something like a bucket-brigade for the boxes. Not them.

Service cost: $2400

On Monday February 1, 2016 we had the privileged of using this wonderful moving company. The movers Sam and Matt did an excellent job of of wrapping carefully and moving our items to Mequon. They were very courteous and pleasant. They were very efficient and careful in moving the furniture and clothes. I especially enjoyed the garment boxes used to move our clothes.

They made sure everything was attached as far as the chair and tables, they cleaned up after themselves.

Hopefully I will never have to move again, but if I do I will be using this company.


Cheryl and David Britt.

Service cost: $700

My movers are Ted and Mikha more than likely I've misspelled Mikha name. But they both arrived together as a team. They were polite we exchanged names as we spoke hands. They had all the wrapping needed to wrap up my sectional sofa. All the machinery and lifters etc to move heavy items. Ted and Mikha are so strong they took apart and carried my heavy sectional by whole sectional parts as If it was a thin paper towels. Nothing fall. Nothing got broken. Just friendly smiling faces. They had a smile on their faces the whole time of moving all my things to the point Mikha was grabbing things that I was going to take to the trash. And I had to intervene letting him know you don't have to take that I will take it. Ted and Mikha work perfect together as if they work with each other on a regular basis because they had every step and move on what the other wore to do as if they rehearsed this a thousand times. I love this moving company. My movers were done before the 2 hour slot . If you need moving definitely ask for two guys at You Move Me. They were perfect.

Service cost: $350

You Move Me South Jersey did a move for me on May 5th, 2017 and I could not be any unhappier with it. I gave them over a month to make things right and to avoid getting this negative review but they did absolutely nothing to prevent this. I hired a 3 man crew to move all of my large furniture, nothing else, from Cherry Hill, NJ to Voorhees, NJ. They showed up somewhere in the 2 hour window and came off as extremely nice, almost too nice. In hindsight, this was probably to butter me up and hopefully I would let down my guard which I did. They asked me to borrow screwdrivers to take apart a bed and a mirror that was attached to a dresser, which I thought was strange that movers didn't have simple hand tools on them. So the first half of the move went fine besides some scratches down the walls but that was kind of expected. Once the truck was packed up, the movers and I both drove away at the same time but they arrived at my new house an hour later than me because they had to stop for lunch. By the way, we were charged for the hour that they were eating lunch. Anyhow, they arrive at the new house and everything took about three hours to take off the truck and place in the house. With a 3 man crew it is almost impossible to keep an eye on them the entire time especially when anything small and of value has already been moved in and is spread throughout the house. Everything seemed to go smooth, gave them my credit card info and each person a very generous tip and bottles of water and they were on their way. An hour later, I went to hang up a few things on the wall so I went to the garage to get my Milwaukee power drill and to my surprise it was missing along with the battery and charger. I had just used it the night before so I immediately knew it was the movers who stole them. I also had a complete never used DeWalt power drill set (Drill, 2 batteries, charger and case) on the other side of the garage, completely away from anybody. The DeWalt set was also missing! I immediately called the You Move Me number (they are located in Canada) and was told that they would contact the general manager at the South Jersey location and he would get back to me. A few days later, still no call back. So I call them again and they act like they have no record of me calling. So I explain the situation once more. The guy on the phone actually told me that this was the first time he has ever heard of stealing at this company! Seriously? You work at a moving company and you have never heard of stealing?! So I get the same old story, "this is unacceptable and I will get to the bottom of it and get back to you." A few more days later, still no word from them. I call again, this time they listen to my problem and then give me the local number to call. They said I have to deal with someone at the local office. So I call and get a voicemail, I have continued to a get the voicemail for the last 4 weeks with no call back. I am now out of at least $600 because of this company. I went from having an extra drill to having zero drills and having to borrow one from a friend. If you are reading this, please do yourself a favor and use another moving company unless you can have an eye on all of them the entire time. There is tons of moving companies out there, do your homework before you hire one because it might be you next who is missing something valuable or even worse something sentimental.

Move size: 4 Bedroom Home Service cost: $1050

On 6/13/17 used this company for my local move in Collierville, TN. I would not use again or recommend them to anyone. Poor service. They gave me price of $99/hr for 2 men but bill showed price of $109. I call and they said they would refund the difference but have not seen a check yet. They also charged me for 3.25 hrs when they only pulled up to the apartment at 8:15am, I looked at my watch when they got out of the truck, and was gone from the new apartment at 11:10am. They said they back up there time 15 minutes from the time I signed there form which is after they do there walk thru. Since it was only 20 pieces of furniture and all in two rooms that took maybe 2-3 minutes. The time they were actually at one of the two apartments was less then 3 hrs. I only had 20 pieces of furniture to move and had already taken the backs off the couch and disconnected the washer and dryer. All they had to do was wrap and move. The two guys were busy the whole time but not with a lot of speed. This was there only job for the day so wanted to draw it out. The drive from one apartment to the other was only 13 miles down the same road so 3 hrs to move the small amount was ridiculous. At the new apartment they also dropped the dolly against the wall and put a really big dent in the wall. They said they would have someone to come and fix but have not heard from them yet. They also brought the wrong dolly, per the two workers, and had to use an old one that wasn't exactly right for the job. Would I use or recommend this company again? NO way.

Move size: 1 Bedroom Home Service cost: $453

I will never use this company EVER again. I called Konner TWICE to confirm the time of 9:30 am as the arrival time. Once on March 31st, and the next on Saturday, April 8th for my appointment on Monday the 10th at 9:30 am. Well on the 10th, 9:30 am came and no crew was there. I called Konner (who by some error in somebody's judgement) happens to be a MANAGER. How this happened, I have no clue. He said he thought the move time was 10:30 am. I said absolutely NOT, I called you twice to confirm the time. On You Move Me's website it says they will call you 48 hours before your move to confirm. They in fact, DO NOT. I reached out to confirm twice, yet they failed to show up on time. They finally arrived at about 10:35 am. When I set up my initial appointment I spoke with Kyle to advise I'd need 8 wardrobe boxes. The crew brought 4. Konner stated when he arrived that he failed to check how many wardrobe boxes were required for the move. They say they "move your clothes for free"!! This in fact is not entirely true. I just had major spinal fusion surgery and had to pack at least 7 wardrobe boxes myself, AND unpack them while one of the crew members stood there and watched me do it. Yes, stood there while I was paying the crew $150 an hour. And another thing I'm upset about is that Konner stayed at my new apartment to set up my reclining sofa while the other 2 crew members and I went back to my old apartment so they could watch me pack more wardrobe boxes that I had initially asked for in the first place. All this time the clock is ticking at $150 an hour. Then Konner shows up at my old apartment to help while leaving my new apartment UNLOCKED!! I was livid. I was told by Kyle when I set up the appointment that I'd receive a $50 coupon discount. I never received it. I received instead a bill for $899 for 5 hours, 2 broken lamps, and other items that I've yet to unpack that are spitting shards of glass out of the bottom of the boxes. If you are considering hiring this company please take my advice and don't. I'm an unemployed disabled woman who did not need this nonsense & stress brought on by this company. Oh and one other thing, Konner left at one point to go and get his crew some drinks, yet the rate was never reduced down to a 2 man crew rate during this time. This company is a rip off !! I wish I could use profanity here, but a bad review will have to suffice.

Service cost: $899

What a fabulous company! These guys are great from the initial phone call to the move!! Our guys were on time, very professional, excellent at what they do!! I will NEVER move myself again. Why should I when I have the best in the business to do the move for me? Due to terrible circumstances, I had to move on Easter Sunday. I was not charged any extra and managed to get "crew leaders". I cannot say enough about this company. Do not go anywhere else, I know I won't! I can't wait to tell everyone about these guys! Almost forgot, great rates!!

Move size: Studio Service cost: $400

BEST MOVING EXPERIENCE EVER!! Keith and Blain in Westfield were great to work with! I dreaded this move and You Move Me made it less stressful and worry free. First thing in the morning they showed up on time. With a hot coffee for me! They handled my things with special care. Wrapping furniture in blankets. After the move when I couldn't find a metal piece to my bed frame, called them, they found it and delivered it to my new home. With a special milled french soap as a thank you gift! Totally felt taken care of. No issues or complaints. Very professional. I will definitely use them again with my next move. Thank you You Move Me in Westfield, Indiana! I highly recommend their service!

Move size: 3 Bedroom Home Service cost: $600

This is the worst experience I have ever had. The moving company was supposed to come between 12-2PM on Saturday on March 4th. At 2:07PM I received a phone call from a man who stated they were at the Burger King and would be another 45 Mins late. I waited..at 4:10PM I received another phone call from a different man that stated he finished a job in Glenpool (25 mins from my house) and was on his way. They arrived and didn't have any wardrobe boxes even though I had ordered 8 of them. They immediately started complaining about how they did not want to do the job and they were mad about how much stuff I had. The did not pad anything even though I asked multiple times. They ruined MOST of my furniture. I texted with the manager constantly during the move with updates on the damage, and he said they would take care of it. My BRAND NEW $2000 washer/dryer set was scratched all on the front, large dents on the top and sides. I took picture of everything and I was told it would be handled. James the manager came out and took pictures and told me he would replace the washer and dryer. The next day, the owner ANDREW WILSON text with me back and forth. He called my husband and I liars, complainers and that we did not have a legitimate complaint. He said that I could sue him but I wouldn't win and he knows that courts don't do anything. I HAVE THIS IN WRITING!! HE BRAGGED ABOUT HOW COURT DOESN'T ALLOW text messages as evidence. AGAIN, I HAVE ALL THIS IN WRITING. I called the corporate in Canada and while they were nice to me NOTHING WAS DONE. BEWARE ANDREW WILSON is a cheat and does not stand behind his company.

Move size: 3 Bedroom Home Service cost: $497

I was referred to this company by a friend and I'm so sorry that I listened to her! The movers arrived 3 hours late, no phone call to let me know what was going on, no contact whatsoever. I called earlier to confirm the move and they had to record, or at least no one could find the record.

Finally they arrived and moved all my belongings, however many items were missing. I wonder if the management gets a cut of the things that they take because they walked off with some expensive items.

I am so very unhappy with this overall experience and the total lack of communication and the lying. I was quoted 5 hours at a cost of $1,000 or under and it ended up costing me over $1,600 only to have my things stolen and as of this time they have not been returned. Not only that, they took the casters off of my dresser and LOST THEM! And my hardwood floors are scratched in several places.

I have reached out to Brad somebody in their customer service department and as of this date he has not returned my calls. I think this is a matter for my attorney and will be turning this over to him in the morning. I look forward to going to court! Maybe I can get all my money back for the lousy job they did!

I will NEVER, EVER refer anyone to this company as I certainly don't want anybody else to have to experience what I experienced in an already stressful situation. These guys are just not what they say they are. Be careful! Be very careful!

Move size: 2 Bedroom Home Service cost: $1700

The only thing I am thankful for with this moving company is that the new buyers had their final walkthrough a few days after we moved out so we had a chance to paint and patch the walls they damaged, get new blinds for the ones they destroyed and to clean up the complete mess they made. The amount of damage they did to my walls, they items they just didn’t move, and the amount of texting instead of working I saw - I am about to dispute the charges with my credit card company. They said they couldn’t get the box springs to my beds down my stairs and said it wouldn’t be worth my time for them to try, so they just left them. It took my husband and father 5 minutes to get these down the stairs. You can’t just leave things in a house! Thankfully they left so much of their moving equipment and tools that we were able to wrap these up and move them to our new house.

My husband and I moved all boxes and smaller personal items leaving only big furniture for the movers. We had three beds, two dressers, a desk, an armoire, a dining room table with 6 chairs, a small fridge, a book case, an empty filing cabinet, a couch, three small decorative chairs, some patio furniture, a coffee table, 2 rugs, a side table and two small wall cabinets. We even took apart the beds and had everything ready to be moved! My husband was even moving the furniture down to the truck with them! And it still took them 3 HOURS to load the truck to move to my house. 3 HOURS!!

One man continued to bring the lightest things possible to the truck to stand there and text. I would be in the middle of speaking to him and his phone would start ringing and he would walk away from me and answer it! They arrived at 8:30 and ten minutes later this guy took a 20 minute bathroom break – I know this because I was still moving my personal items to my car and needed to get in there. By 9:30 everyone had to take a 15 minute break, but it was ok because they were almost done – there wasn’t much left. 2 hours later they finally left our new house with our damaged furniture.

I had a brand new bedroom set that they didn’t even wrap and was completely damaged. One of the dresser legs is completely broken off. My footboard looks like I dragged it down the street there are so many dents and scratches. They offered me $65 for the damage. I laughed.

By the time the truck was loaded I just wanted them out of my house. We got to our new house and we were told they don’t put any furniture back together. That actually worked out well because I wanted them out of my house as soon as possible. But is something to note if you are expecting that to be included.

I was referred to this company by my realtor and after my horrible experience she will never be suggesting this company again. I will also be actively telling anyone I know to never use this company. You would be better off renting a truck and finding people off Craigslist. I would have trusted them more.

Move size: 3 Bedroom Home Service cost: $500

Everything seemed to be in order at first. Delivery of boxes, a reasonable estimate, and even flexibility in change of dates were as promised. Moving day was a different experience altogether. I recieved a written estimate of $400. - 500. to move a one-bedroom apartment (with no bed involved) to another one-bedroom apartment 2 miles away. The move began at 1:00 PM, and upon conclusion at approx. 8:00 PM that evening, I was told that the longer duration was due to unusually slow-running elevators at the move-from location. I was then presented with a bill for $877.00, which was actually a summary of charges shown to me on a computer tablet which I was told to sign with my fingertip. After calling several times, and writing a detailed letter of complaint, I repeatedly was told that the extra time was due to the slow-running elevators in the move-from apartment building. My request to adjust the invoice by only $150.00 (of the almost 2X the estimate cost) was repeatedly rejected and untimately ignored. It should be clearly noted that the owner/operator/manager of the local franchise, Jim Gibson personally delivered the estimate, and again visited my apartment to drop off packing material. Before solidifying the estimate/agreement, he had personally visited my 5th floor apartment twice - riding the same elevators that would be involved in the move. At the time Jim mentioned that the estimate (highest-end of $494.00) may seem a little high, and was due to the elevators involved. I certainly didn't expect the final cost to be $383.00 above the higher-end of the estimate. Understanding that situations arise that cause final cost to exceed estimates, I asked for a refund of only $150.00 of the highly overcharged amount. I highly urge anyone considering moving with You Move Me (a subsidiary of Got Junk?), look elsewhere for much more fair practice in business and not fall victim to outrageously misleading, and lack of care as demonstrated by this franchised company. Perhaps they should stick with their original business of Junk, and not inflict such ill-willed and unsatisfactory service in an industry they are obviously unprepared to compete in a fair manner.

Service cost: $877

I contacted this company 2 weeks ago for our move and got a somewhat high quote but I had so much else to deal with regarding the move that I just whent ahead and booked it. Thinking that a quote was somewhat of a contract for services I assumed that would be the price. Oh was I ever wrong. I was quoted aprox 1500 for the whole move. I agreed to that price and waited for the guys to show up. They showed up a few hours after I asked them to start but they called and the weather was bad so I understood. They began to pack up the house. Two Guys, one was obviously the supervisor and the other just worked. They got about half of my belongngs packed up because they forgot the dish boxes at the warehouse and they only were here for about 4.5 hours. I was presented with TODAYS invoice for over 1000.00 That is 300 more than the whole pack out was supposed to cost. I got on the phone with the GM and was told that the estimate on  by the call center is really just a rough estimate and not really binding on them. I told them that if it is going to be double at least what they quoted its their mistake not mine so now Im stuck having to pack most of my stuff and get it moved but still having to pay for services never received. Very unsatisfied with them and would never ever recommend them except perhaps to my ex wife. .

Service cost: $2500

Cheating! I will never never recommend their service to anyone. Here is our story: My wife had contacted them, shared all our rooms (like Living room, 2-Bed room, Kitchen etc. Information), even shared the total number of boxes used during our last move which was some 1.5 Years before, and got an estimate of $700.00 -- 800.00; Well, the day the Movers came, inspected the whole house, confirmed and verbally shows they are with the estimate of 700 / 800 expense; Well, the final amount they charged: $1437.00!! Not even near there..Absolutely Frustrating with these people, it is PURE CHEATING!! We moved local, if that amount or even anything near was shared, I could have done myself as much as we could!! Never use their service, I burnt my fingers.

Service cost: $1300