You Move Me

Beyond angry! Quoted me an estimated time of 5 hour to complete a one-bedroom pack and move. Took the mores over 10 hours to pack and load -- not one box was labeled and they used my clothes to wrap fragile items! Took them another 10 hours to unload and damage most of the items! Couch completely destroyed (in pieces) along with damage to the new building. Multiple boxes, an end table, my Nintendo and various other items never showed up at all! Owner is unapologetic, rude and unwilling to negotiate a fair settlement.

Move size: 1 Bedroom Home Service cost: $1534

On Monday February 1, 2016 we had the privileged of using this wonderful moving company. The movers Sam and Matt did an excellent job of of wrapping carefully and moving our items to Mequon. They were very courteous and pleasant. They were very efficient and careful in moving the furniture and clothes. I especially enjoyed the garment boxes used to move our clothes.

They made sure everything was attached as far as the chair and tables, they cleaned up after themselves.

Hopefully I will never have to move again, but if I do I will be using this company.


Cheryl and David Britt.

Service cost: $700

We paid an exorbitant amount for full service, pack move unpack. The move was 1 hour away. After they left we found out broken items, cracked TV, and ripped open a $2000 mattress. Total damage over $5000. They even took an expensive computer screen, and didn't give it to us until few days later. At the end the manager, John Vandeberg, told us they can give us $147 for all damage, that is 60 cents per pound of things damaged. Total liars, deserved a police report for things they took. Don't get fooled by John's professional talk, he is a professional scammer.

Move size: 2 Bedroom Home Service cost: $2850

This must be a different company from all the positive reviews I have seen. It was by far the worst move I have ever experienced. We were quoted a price with the promise of one day to pack and one day to move. What we received was a bill $1400 over quoted price and an incomplete job.


The workers showed up 30 minutes late each day, packed the first day for 6 hours, charged us more than the quoted price with the explanation they did extra to ensure the move the following day was faster. On moving day, it took them 12.5 hours to move us out and in to our new home. They were not finished until 1015pm and by that time, we just wanted them OUT of our house.


The following day, my husband went to our previous home and found many items that had not been moved; see attached pictures. When my husband called the company to inform them of missed items and asked when they would be able to finish the job, he was told “Well, we’ve already lost so much money on this job, I don’t know if we can get anyone out there”. This is the company you will be hiring; if you want a moving company that grossly underestimates time it takes to move, charges you for their miscalculations and does an incomplete job, this is the moving company for you. If you want a moving company that does the job right (heck even COMPLETE), this is NOT the company for you.

Move size: 4+ Bedroom Home Service cost: $4800

I was shown an estimate on a phone belonging to one of the crew members, the morning of the move. This included packing help. It was estimated at 5-6 hours of service. I would be charged per hour. It ended up taking them a shocking 12 hours, and my bill was over 3k. I never would have agreed to this job had I known it would have taken 12 hours. You Move Me manipulated my entire moving process, causing my final bill to skyrocket. I believe they did this intentionally and that I was scammed.

You Move Me’s packing help involves crew members packing items into boxes and charging for each box supplied. Upon unpacking the next morning, I discovered that most of the boxes they charged me for were almost empty. Some boxes had only one small item in them. I believe they packed like this to steal even more money from me, using as many boxes as possible regardless of my actual need. The morning after the move, to my horror, I discovered the boxes were packed without care. Items inside were bent and crumpled.

Almost all fragile items inside boxes they packed were not secured or wrapped. Our new wood flooring was deeply scratched, a cabinet shelf was broken, our deck surface was scratched in multiple places, a door frame was damaged, both washer and dryer doors were scratched, our large antique mirror was shattered, collectors puzzle tins were dented and their contents mixed together inside of a cabinet. You Move Me’s packers were expected to pack the contents of all cabinets before moving them, but failed to do so. A side table that was not emptied by them had been packed upside down, damaging items inside and now the drawer will not shut. Various other items were damaged. I am devastated that items we took such good care of are now in terrible shape. Our new home does not look new anymore due to the crews’ negligence.

After 12 hours, I paid the bill and tipped the crew, which I seriously regret. I was not able to mentally process all of this situation until the morning after the move. The crew had left that night when it was already dark out, and I hadn’t yet discovered all of the damages or started to unpack. My boyfriend told me the following morning that he saw one of the crew members resting in the truck, and another who had cut his hand trying to work with one hand super slowly. One of them was video chatting with a friend; another texting constantly. I didn’t realize that the crew dragged out the time this way. I didn’t realize that we had been scammed, or the extent of the damages until that morning. I was still charged per worker, per hour, regardless of their speed or skill level.

I let You Move Me customer service know about the damages, lack of care, and overcharges for boxes. I provided many pictures. He assured me I’d be taken care of. I provided additional pictures and threatened to dispute my charge to VISA. He did not respond to this text. A week later I was contacted via email requesting I sign an agreement promising not to take further action on their company in return for 50 dollars and the replacement of 1 mirror. I responded that I would not be signing the agreement, and have not received any response from this employee or the company since.

I was taken advantage of. You Move Me did not perform to the quality promised on their contract, and charged me for what they didn’t earn. They delivered an abysmally inaccurate estimate, and have caused incredible hardship on me due to their extreme lack of care of my personal items.

Move size: 2 Bedroom Home Service cost: $3378

My movers are Ted and Mikha more than likely I've misspelled Mikha name. But they both arrived together as a team. They were polite we exchanged names as we spoke hands. They had all the wrapping needed to wrap up my sectional sofa. All the machinery and lifters etc to move heavy items. Ted and Mikha are so strong they took apart and carried my heavy sectional by whole sectional parts as If it was a thin paper towels. Nothing fall. Nothing got broken. Just friendly smiling faces. They had a smile on their faces the whole time of moving all my things to the point Mikha was grabbing things that I was going to take to the trash. And I had to intervene letting him know you don't have to take that I will take it. Ted and Mikha work perfect together as if they work with each other on a regular basis because they had every step and move on what the other wore to do as if they rehearsed this a thousand times. I love this moving company. My movers were done before the 2 hour slot . If you need moving definitely ask for two guys at You Move Me. They were perfect.

Service cost: $350

You Move Me South Jersey did a move for me on May 5th, 2017 and I could not be any unhappier with it. I gave them over a month to make things right and to avoid getting this negative review but they did absolutely nothing to prevent this. I hired a 3 man crew to move all of my large furniture, nothing else, from Cherry Hill, NJ to Voorhees, NJ. They showed up somewhere in the 2 hour window and came off as extremely nice, almost too nice. In hindsight, this was probably to butter me up and hopefully I would let down my guard which I did. They asked me to borrow screwdrivers to take apart a bed and a mirror that was attached to a dresser, which I thought was strange that movers didn't have simple hand tools on them. So the first half of the move went fine besides some scratches down the walls but that was kind of expected. Once the truck was packed up, the movers and I both drove away at the same time but they arrived at my new house an hour later than me because they had to stop for lunch. By the way, we were charged for the hour that they were eating lunch. Anyhow, they arrive at the new house and everything took about three hours to take off the truck and place in the house. With a 3 man crew it is almost impossible to keep an eye on them the entire time especially when anything small and of value has already been moved in and is spread throughout the house. Everything seemed to go smooth, gave them my credit card info and each person a very generous tip and bottles of water and they were on their way. An hour later, I went to hang up a few things on the wall so I went to the garage to get my Milwaukee power drill and to my surprise it was missing along with the battery and charger. I had just used it the night before so I immediately knew it was the movers who stole them. I also had a complete never used DeWalt power drill set (Drill, 2 batteries, charger and case) on the other side of the garage, completely away from anybody. The DeWalt set was also missing! I immediately called the You Move Me number (they are located in Canada) and was told that they would contact the general manager at the South Jersey location and he would get back to me. A few days later, still no call back. So I call them again and they act like they have no record of me calling. So I explain the situation once more. The guy on the phone actually told me that this was the first time he has ever heard of stealing at this company! Seriously? You work at a moving company and you have never heard of stealing?! So I get the same old story, "this is unacceptable and I will get to the bottom of it and get back to you." A few more days later, still no word from them. I call again, this time they listen to my problem and then give me the local number to call. They said I have to deal with someone at the local office. So I call and get a voicemail, I have continued to a get the voicemail for the last 4 weeks with no call back. I am now out of at least $600 because of this company. I went from having an extra drill to having zero drills and having to borrow one from a friend. If you are reading this, please do yourself a favor and use another moving company unless you can have an eye on all of them the entire time. There is tons of moving companies out there, do your homework before you hire one because it might be you next who is missing something valuable or even worse something sentimental.

Move size: 4 Bedroom Home Service cost: $1050

On 6/13/17 used this company for my local move in Collierville, TN. I would not use again or recommend them to anyone. Poor service. They gave me price of $99/hr for 2 men but bill showed price of $109. I call and they said they would refund the difference but have not seen a check yet. They also charged me for 3.25 hrs when they only pulled up to the apartment at 8:15am, I looked at my watch when they got out of the truck, and was gone from the new apartment at 11:10am. They said they back up there time 15 minutes from the time I signed there form which is after they do there walk thru. Since it was only 20 pieces of furniture and all in two rooms that took maybe 2-3 minutes. The time they were actually at one of the two apartments was less then 3 hrs. I only had 20 pieces of furniture to move and had already taken the backs off the couch and disconnected the washer and dryer. All they had to do was wrap and move. The two guys were busy the whole time but not with a lot of speed. This was there only job for the day so wanted to draw it out. The drive from one apartment to the other was only 13 miles down the same road so 3 hrs to move the small amount was ridiculous. At the new apartment they also dropped the dolly against the wall and put a really big dent in the wall. They said they would have someone to come and fix but have not heard from them yet. They also brought the wrong dolly, per the two workers, and had to use an old one that wasn't exactly right for the job. Would I use or recommend this company again? NO way.

Move size: 1 Bedroom Home Service cost: $453