You Move Me

Beyond angry! Quoted me an estimated time of 5 hour to complete a one-bedroom pack and move. Took the mores over 10 hours to pack and load -- not one box was labeled and they used my clothes to wrap fragile items! Took them another 10 hours to unload and damage most of the items! Couch completely destroyed (in pieces) along with damage to the new building. Multiple boxes, an end table, my Nintendo and various other items never showed up at all! Owner is unapologetic, rude and unwilling to negotiate a fair settlement.

Move size: 1 Bedroom Home Service cost: $1534

The guys showed up a little earlier than quoted and got right to work! They made sure they wrapped and padded everything. I was a little worried that we only booked them for 2 hours and we had some pretty heavy items to move and we were quoted that it would probably take 3 hours so we expected to pay extra. They were careful with all the furniture and didn't stop to take a break just kept moving. They did a 3 hour job in 2 hours and 10 minutes. They didn't try and charge for the extra time and they didn't try to milk the clock knowing they could take the 3 hours that was quoted at least. They even brought a welcoming plant when they were done! I would definitely recommend them and use them again!

Service cost: $149

We paid an exorbitant amount for full service, pack move unpack. The move was 1 hour away. After they left we found out broken items, cracked TV, and ripped open a $2000 mattress. Total damage over $5000. They even took an expensive computer screen, and didn't give it to us until few days later. At the end the manager, John Vandeberg, told us they can give us $147 for all damage, that is 60 cents per pound of things damaged. Total liars, deserved a police report for things they took. Don't get fooled by John's professional talk, he is a professional scammer.

Move size: 2 Bedroom Home Service cost: $2850

This must be a different company from all the positive reviews I have seen. It was by far the worst move I have ever experienced. We were quoted a price with the promise of one day to pack and one day to move. What we received was a bill $1400 over quoted price and an incomplete job.


The workers showed up 30 minutes late each day, packed the first day for 6 hours, charged us more than the quoted price with the explanation they did extra to ensure the move the following day was faster. On moving day, it took them 12.5 hours to move us out and in to our new home. They were not finished until 1015pm and by that time, we just wanted them OUT of our house.


The following day, my husband went to our previous home and found many items that had not been moved; see attached pictures. When my husband called the company to inform them of missed items and asked when they would be able to finish the job, he was told “Well, we’ve already lost so much money on this job, I don’t know if we can get anyone out there”. This is the company you will be hiring; if you want a moving company that grossly underestimates time it takes to move, charges you for their miscalculations and does an incomplete job, this is the moving company for you. If you want a moving company that does the job right (heck even COMPLETE), this is NOT the company for you.

Move size: 4+ Bedroom Home Service cost: $4800

I was shown an estimate on a phone belonging to one of the crew members, the morning of the move. This included packing help. It was estimated at 5-6 hours of service. I would be charged per hour. It ended up taking them a shocking 12 hours, and my bill was over 3k. I never would have agreed to this job had I known it would have taken 12 hours. You Move Me manipulated my entire moving process, causing my final bill to skyrocket. I believe they did this intentionally and that I was scammed.

You Move Me’s packing help involves crew members packing items into boxes and charging for each box supplied. Upon unpacking the next morning, I discovered that most of the boxes they charged me for were almost empty. Some boxes had only one small item in them. I believe they packed like this to steal even more money from me, using as many boxes as possible regardless of my actual need. The morning after the move, to my horror, I discovered the boxes were packed without care. Items inside were bent and crumpled.

Almost all fragile items inside boxes they packed were not secured or wrapped. Our new wood flooring was deeply scratched, a cabinet shelf was broken, our deck surface was scratched in multiple places, a door frame was damaged, both washer and dryer doors were scratched, our large antique mirror was shattered, collectors puzzle tins were dented and their contents mixed together inside of a cabinet. You Move Me’s packers were expected to pack the contents of all cabinets before moving them, but failed to do so. A side table that was not emptied by them had been packed upside down, damaging items inside and now the drawer will not shut. Various other items were damaged. I am devastated that items we took such good care of are now in terrible shape. Our new home does not look new anymore due to the crews’ negligence.

After 12 hours, I paid the bill and tipped the crew, which I seriously regret. I was not able to mentally process all of this situation until the morning after the move. The crew had left that night when it was already dark out, and I hadn’t yet discovered all of the damages or started to unpack. My boyfriend told me the following morning that he saw one of the crew members resting in the truck, and another who had cut his hand trying to work with one hand super slowly. One of them was video chatting with a friend; another texting constantly. I didn’t realize that the crew dragged out the time this way. I didn’t realize that we had been scammed, or the extent of the damages until that morning. I was still charged per worker, per hour, regardless of their speed or skill level.

I let You Move Me customer service know about the damages, lack of care, and overcharges for boxes. I provided many pictures. He assured me I’d be taken care of. I provided additional pictures and threatened to dispute my charge to VISA. He did not respond to this text. A week later I was contacted via email requesting I sign an agreement promising not to take further action on their company in return for 50 dollars and the replacement of 1 mirror. I responded that I would not be signing the agreement, and have not received any response from this employee or the company since.

I was taken advantage of. You Move Me did not perform to the quality promised on their contract, and charged me for what they didn’t earn. They delivered an abysmally inaccurate estimate, and have caused incredible hardship on me due to their extreme lack of care of my personal items.

Move size: 2 Bedroom Home Service cost: $3378

I was given a 2 hour window for arrival 12:30-2:30 and called at 2:30 when no one had arrive for called. I spoke to Matt who said they didn't have my appointment even scheduled. He explained he'd have to call his supervisor then call me back in 30 mins. Guess what? Waited another 45 mins and no call back. I called again and spoke with a gal that did help by calling me back 10 mins later with no solution then 30 mins later telling me no one could come that day. They said they could come the next day tho 1-3. So 1/2 day wasted just sitting waiting for them, meanwhile all my big furniture is broken down in pieces and had to sleep on floor. Next day I planned my day around the time frame they gave but instead they called at 8 am saying they could come then. We took it just to get it over with. The moving guys were nice but when they loaded my $2k mattress it was against the corner of something and it now has a 6" tear down to the foam on the front middle. The guys said someone would contact me to figure a solution. It's now 6 days later and I haven't heard from them. I called yesterday and was told they'd call me back in 30 mins and NOTHING. Please spare yourself the added stress and use another company. This one has a long way to go with improving its customer service. Huge disappointment..

Service cost: $250

We cannot say enough of hoe great our move went today with You Move Me out of Milwaukee, WI. Mike along with his fearless leader Tom were so very professional and careful with our furniture and boxed items. Every piece of furniture and lamps were wrapped in padded blankets then taped firmly and, then shrink wrapped from top to bottom. Not a scratch nor damage to anything moved. And the cost was not only fair but came in way less than all other estimates we received. We highly recommend Tom and Mike to have You Move Me make your next move! Eliot and Natalie Caplan  Mequon, WI      .

Service cost: $735

They eventually came with their own boxes, they packed and moved my goods, and they got paid. In that sense they were professional movers. Otherwise, there was little professionalism about them. They were supposed to arrive 1:00 - 3:00 PM and give a call about 30 minutes before. They called at 12:30 to say they'd arrive around 1:30. They arrived 2:50. They dinged up door jambs and walls with their dollies; they left behind a number of articles they shouldn't have; they didn't even label the boxes they packed with the room the contents came from, much less a more detailed content list; they unpacked the boxes first, so when they brought in the furniture, they had to rearrange the boxes so the furniture could go where it was supposed to; they stacked the boxes so high they fell over. They used plain plastic tape for the boxes, which they tore by hand. More than a few times, the effort of tearing pulled the tape off the box and they had to retape. The net result was much slower than using a retail tape dispenser (which I generall did) much less a real tape gun (as the UPS people do). It was also much slower than tearing the tape I'd bought at U-Haul when my plastic tape ran out. All in all, a waste of time that was symptomatic of their performance. Furthermore, in addition, there were multiple workers and they did not work as a team. This was most clear at the delivery end where there was a single narrow staircase. The obvious answer was to form something like a bucket-brigade for the boxes. Not them.

Service cost: $2400